Q: What is RunRaiser?
A: RunRaiser is an application where users can raise money for a charity by participating in physical activities. You can create your own RunRaiser, track activities through Strava, and have donors pledge money based on the distance you run.
Q: How do I create a RunRaiser?
A: To create a RunRaiser, you need to be logged in. Navigate to the Settings page and set up your RunRaiser by selecting a charity and setting a fundraising goal. Once created, your activities will be tracked and donors can contribute based on the distance you cover.
Q: How do I connect my Strava account?
A: If you have not yet connected Strava, you will see a prompt in your Dashboard. Click on "Connect with Strava" to authorize your account. Once connected, your activities will be automatically synchronized and logged towards your RunRaiser.
Q: What happens if I haven't set up a payment method?
A: If you haven't set up a payment method, you won't be able to receive donations for your RunRaiser. Navigate to the Settings page and follow the instructions to add a payment method.
Q: How do donations work in RunRaiser?
A: Donations are calculated based on the distance you run. Donors pledge a certain amount per kilometer, and their donations are accumulated over time. You can view your donations on your Dashboard or on the My RunRaiser page. Donors are billed monthly for the total distance you cover.
Q: How do I view my donations and total raised so far?
A: To view the donations you've received, visit the Dashboard. You will see a table showing the total amount raised and the donations made by each donor. Additionally, on the My RunRaiser page, you can track the total funds raised and view donation details.
Q: How do I find other RunRaisers to support?
A: You can find and support other RunRaisers by navigating to the Find a RunRaiser page. There, you can search for RunRaisers by the display name of the participant or by the charity they are supporting.
Q: How do I update my RunRaiser or personal details?
A: To update your RunRaiser details (such as the charity or fundraising goal) or change your personal information (like display name or email), visit the Settings page.
Q: What should I do if I encounter an issue?
A: If you encounter any problems while using the app, you can visit the Support page for assistance. If your issue isn't resolved, feel free to contact us through the support email provided on this page, or use the live chat support option (if available).
Q: How do I log out of RunRaiser?
A: You can log out at any time by clicking the Logout button in the navigation menu. This will end your session and log you out of the app.
If your question was not answered, please submit a support ticket and we will get back to you as soon as possible.